FAQs

How can I contact SWAD?

You can reach us at swadwearbrand@gmail.com. Our customer service team is here to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we ship within Australia and internationally to Asia, Europe, North America, and South America.

Where do you ship from?

All orders are shipped from our warehouse located in Australia.

Can I change or cancel my order?

You can request changes or cancellations within 12 hours of placing your order. After this time, requests will be denied. However, you can return your order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments in AUD.

When will my order be processed?

Orders are processed Monday through Friday and typically ship within 1-3 business days. Please allow extra time during holidays and sale seasons.

How long will it take to receive my order?

Delivery times may vary but generally take between 2-4 weeks due to high demand.

What if I don't receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Prices on our site are tax-free in AUD. You may incur duties and taxes upon delivery, which are your responsibility.

How do I return an item?

To initiate a return, please contact us at swadwearbrand@gmail.com.

What if the item(s) I received are defective or incorrect?

Please contact us with your order number and photos of the items received. We will work to resolve the issue promptly.

When will I receive my refund?

Refunds will be processed back to your original payment method within 7-10 business days after we receive the returned item or cancellation request.